Dunelm Medical Practice

Patient Portal

How can we help?

Please select from the options below for help with your visit to our site today and booking an appointment with the most appropriate clinician/service.
If you need further assistance please call your surgery and our reception teams will be happy to help

I have an administration request

New Patient Registration, Temporary Patients, Change of Address, and other queries of non-clinical nature

Click here to find out further information for your general admin queries

Online Services

SystmOnline, NHS App and Register for Online Access
Click here for information relating to our online service, including systmonline, the NHS App and how to register for Online Access
Online Services

How do I...?

Click here for a wide range of help topics and frequently asked questions
How do I...?

I wish to improve my health condition eg: Back Pain or any musculoskeletal or joint pains, Anxiety, Depression, Mental health

I have a new medical problem

New Medical Problem

Follow this link to access information on new appointments, the NHS Symtom Checker, eConsult and other ways of getting help.
Enter Here

Follow this link to launch the NHS Symptom Checker,  find out the next steps, who to speak to, the best options to progress and how to make an appointment with the appropriate clinical care team

If you think you know what might be wrong, you can find advice on health problems on NHS.UK.

Is it an Emergency?

Whatever the time of day, if you or someone else experiences any of the following: severe chest pain, loss of blood, suspected broken bones, go to your nearest accident and emergency department or call 999. Always call 999 for an emergency situation

Do not delay

If you have an emergency situation, call 999 without delay

Out of Hours: Call NHS111 when it’s a concern, but less urgent than 999

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.

I need to order my repeat prescription

The quickest way to order repeat prescriptions is by registering for online access. Alternatively, you can drop your request in the locked box outside of your surgery which is emptied daily. We do not take requests over the telephone unless you are housebound.
Click Here

If you have not yet registered for online access, please consider doing so.  It is safe, convenient, and the quickest way to order your repeat prescription

I need a referral

Information on self-referrals and specialist referrals including how get a referral process started.
Referrals

You do not always need to see a Doctor for a referral. Please select this option for the fastest way of getting a referral.

I need a sick/fit note

Please raise a request by clicking on 'I need administrative help' tab of the econsult with your details. You will be contacted if there are any queries
eConsult

We can offer you a sick note in most instances if you have already been seen by another health service eg- A&E, out patient clinics, walk-in clinics or GP out of hours.

I want to speak to a Doctor to discuss my medication

Information

General information and links to organisations providing specialist areas
Click Here

Please contact us through eConsult or follow the link above to book an appoinment

I'm worried about cancer

Spot cancer early
It’s important to know your body and to tell your doctor if you notice a change which isn’t normal for you.
read more

Cancer Screening

Cancer screening is meant for healthy people with no symptoms at all. If you have symptoms, you should tell your doctor.
Screening looks for early signs that could mean cancer is developing. It can help spot cancers at an early stage, when treatment is more likely to be successful and the chances of survival are much better.
read more

I want to change my lifestyle

A healthy lifestyle is important to prevent a number of diseases
It is important to ensure a healthy lifestyle to prevent a number of diseases and also to ensure tight control of any ongoing long term conditions. Please click on the link below which gives you a number of helpful tips on various aspects like diet, alcohol, smoking, sleep, sexual health, mental health etc.
read more

Long Term Conditions

High blood pressure

Around a third of adults in the UK have high blood pressure, although many will not realise it
High blood pressure, or hypertension, rarely has noticeable symptoms. But if untreated, it increases your risk of serious problems such as heart attacks and strokes.

Asthma

Asthma is a long-term condition that affects your airways – the tubes that carry air in and out of your lungs.
If you come into contact with one of your asthma triggers, it can make your symptoms worse and even bring on an asthma attack.

COPD

COPD describes a group of lung conditions that make it difficult to empty air out of the lungs...
In this section you will find information about what COPD is, the symptoms you might get, and how it’s diagnosed and treated.
Evening and Weekend Appointments

If you require medical advice about a serious problem that will not wait until normal surgery hours please ring 111. A receptionist will ask you for details of your problems and take your telephone number. Either one of the doctors in our Practice, or another fully qualified local GP will ring you back as soon as possible.

Patients are advised that, when calling the ‘Urgent Care Centre’ your telephone call may be recorded.

If you require assistance with any other problem, please telephone the Surgery during normal working hours. Alternatively, you might choose to ring 111 for confidential skilled professional telephone assistance.

Care Quality Commission

2 February 2023: Review
We carried out a review of the data available to us about Dunelm Medical Practice on 2 February 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

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On Tuesday 9th May our extension @ Fram will be open for patients

If you have an appointment with a Nurse, HCA, Pharmacist or SPLW you may be directed to our Nurse Led Unit to check in. It has a separate entrance, self check-in and small waiting area on the entrance to the front street and accessible entrance from the Car park with an intercom.
Please be patient.
Our Team is working hard to provide the best care for you.”