Choose the right staff to see at Dunelm

Seeing a Doctor

Changes in surgery due to Coronavirus (Covid 19)


Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. The practice is still open. Appointments are being delivered face-to-face, online and over the telephone and you will be advised on the best approach for you. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

To seek healthcare advice –

  • Call your usual surgery to discuss a telephone, virtual (video) or face-to-face or appointment.
  • Visit the homepage of our website and use the EConsult link to complete a confidential online form to receive a response before the end of the next working day
  • Call NHS 111 or go online to seek advice
  • Download the NHS App to order repeat prescriptions and check your symptoms

Please do not come to the surgery unless you have an appointment. If you are waiting for a check-up, please be assured we will be in touch.

Guidance for Patients to send photographs for skin consultations

What to expect from your doctor -a guide for patients 

The information below relates to how the practice worked before the COVID 19 pandemic.  We are trying to provide the best care we can for our patients whilst keeping both them and our staff safe.  Your patient and understanding during this difficult tiem are appreciated.

We see patients by appointment only, to try and cut your waiting time to a minimum. 

You may choose to see the doctor of your choice and will be offered the first available appointment. If you feel that your problem is more urgent and cannot wait, please let the receptionist know and they will advise the duty doctor of the situation. A decision will then be made about who the most appropriate clinician is to see you, and when. All appointments at each surgery can be made either in person or by telephone.

We will always see urgent cases on the same day but this could involve waiting until you can be fitted in between booked appointments.

Our doctors rotate around the 3 surgeries; Bearpark, Framwellgate Moor and Gilesgate.  To manage the daily demand the doctors only take queries for patients from the site they are based at on that particular day.The doctor will follow up a patient from another site if it is clinically necessary, for example if they have received a test result that requires action on that day.  Our reception staff follow guidelines with regard to the booking of appointments.  Pre-booked or follow up are only available at the site a patient is registered.  On the day or urgent appointments can only be booked after 9.30am if there are none available at their own site and the other has capacity


All appointments at each surgery can be made either in person or by telephone.

  • Bearpark Medical Centre Tel: 0191 373 2077
  • Gilesgate Medical Centre Tel: 0191 386 4242
  • Framwellgate Moor Medical Centre Tel: 0191 386 6044

SMS Text Message Service

If you provide us with your mobile number we can text you a reminder to attend your appointment usually the day before.

Pre-Bookable Appointments

Pre booked appointments can be booked up to 2 weeks in advance and should be used:

  • if you have a long-term medical condition which requires you to see the doctor at regular intervals.
  • if you need to see a doctor for a repeat sick note or medication.
  • if you wish to see a doctor regarding a condition which is not urgent.

On the Day Bookable Appointments

On the day booking appointments are not released until 8.30am.  We have a certain number that are available to book online from 00.30am if you have signed up for Online Access. 

These should be used:

  • If you are suffering from a condition which you feel cannot wait until the next bookable appointment. You may not be offered an appointment with the doctor of your choice.

Extended Hours Appointments

GP's in Central Durham are working together to offer extra GP appointments from 6.30pm to 9pm on weekday evenings as well as Saturday 8am to 6pm and Sunday 8am to 1pm.  This service is based at Meadowfield Surgery and is only accessible by appointment.  Either call your surgery or 111 to book a evening or weekend appointment.

Emergency Appointments

Emergency appointments are accessible if necessary and there are no routine appointments available on that day.

In order to prioritise emergency appointments you will be asked to give some indication of the problem, as the doctor requires this information. You may then receive a telephone consultation and / or be given a time to come to the surgery. 

Because you have expressed a need to be seen urgently the doctor will see you as an "extra" patient added to an already full surgery.  We offer this facility as we realise  that some people are too poorly to wait until the next available appointment.  You will appreciate that priority is generally given to those patients with booked appointments.  As an extra patient the doctor can only deal with the urgent problem requiring immediate attention.  If you wish to raise another matter with the doctor you will be asked to book a routine appointment.

Please do not ask the doctor for repeat prescriptions.  These can be ordered at the desk, online or at the pharmacy and will be ready in 48 hours.

Telephone Appointments

There are a number of telephone consultations available each day after morning surgery. Telephone consultations are especially useful where you feel ‘face to face’ contact with a doctor is not required i.e. medication queries, requests for continuing medical certificates, discussion of straightforward test results.

When booking a telephone consultation with reception please provide the most convenient telephone number you wish to be contacted on. If this is a mobile number please ensure your phone is switched on or if a land line number put ensure you will be at home when you are expecting the doctor to call.

Please note that the time morning surgery ends can vary and we cannot always guarantee the time that you will receive a call.

Practice Nurse Appointments

The Practice Nurses are all experienced Senior Nurses whose training allows them to offer confidential discussions and advise about all aspects of health. They provide monitoring and management for people with diabetes, asthma, heart problems, epilepsy, chest problems and mental health problems. The treatment room nurse performs smear tests, childhood immunisations and gives health advice and immunisations to those travelling abroad.

Appointments can be made via the receptionist.

Nurse Practitioner

The nurse practitioner is available to see patients with problems concerning the following:

  • Coughs, Colds, Ears, Throat, Sinuses, Chest Infections, Rashes, Musculoskeletal (e.g. Back Pain), Abdominal Pain, Vomiting, UTI, Headache, Allergies, Wound Infections and Bites.
  • Anxiety, Depression, Skin Problems, Hay Fever, Contraceptive Pill, Abnormal Bleeding, Lumps (anything that may need an urgent 2 week referral).
  • Heartburn, Indigestion, Period Problems, Breast Problems, Constipation, Diarrhoea.
  • All childhood illnesses.

Health Care Assistants

The healthcare assistants support the work of the Practice Nurse by doing blood tests, performing other tests e.g. spirometry and monitoring blood pressure. They provide comprehensive smoking cessation services and can monitor weight loss.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  if you do not let us know that you are unable to attend it will be classed as a Did not attend (DNA) and subject to the practices policies.

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